James & Dianne Owens - Westland, MI
"Our insurance agent recommended SunGlo Restoration Services of Dearborn Heights. A good recommendation and best call I made. The complete project was handled in a professional manner by SunGlo technicians from cleaning debris, cleaning the carpets, clothes, painting, wall papering and even cleaning our knick-naks. I was so impressed with the ladies who handled our precious knick-naks, that when they finished I bought them gifts. I couldn't ask for a better group of people to work with, they all went the extra mile to help us."
Tracy Balazy - Dearborn Hts, MI
"SunGlo crews shoveled out what use to be the plaster walls. I want to commend SunGlo and their crew who came out this week to wash walls, mop floors, and take smoky clothes and numerous items from those two rooms for cleaning."
Rev. Rosanne M. Anderson, Transfiguration Lutheran Church - Taylor, MI
"After the vandalism, you and your staff were absolutely wonderful to us in the midst of a situation that was pretty stressful. When you arrived within 30 minutes of my initial call with a full crew of workers - on a weekend - I had a feeling that we had found a gem."
Michael Osowski - Plymouth, MI
"The job completed by SunGlo was handled in a very professional manner and to my complete satisfaction, from the estimate, to bringing in contractors in the proper sequence to do the work smoothly. A SunGlo representative contacted me frequently to report work status."
Stanley & Mary Webley - Garden City, MI
"Thanks to all the guys at SungGlo for the wonderful job in restoring our kitchen and family room. Everyone was very cooperative and professional, and above all, nice people to be around and get to know."
Robert and Renee Ferguson - Dearborn, MI
"I would like to thank you for doing such a wonderful job on the clean up of our home. Being a week before Christmas, I was a little worried that SunGlo Restoration would not be able to get everything done that needed to be. I was amazed at how you met all of our needs on a timely manner, from cleaning of the duct work, to detailed cleaning and carpet cleaning and then installing our microwave on the Friday before Christmas Eve.
I would also like to thank all of your staff for doing such a wonderful job. Especially, Danielle Pemez and Debbie Wilkins. They did a fabulous job! They are truly professionals of what they do. They also helped make a stressful experience into a pleasant one.
I will pass your name onto anyone that may need your services and I am going to forward this letter on to State Farm Insurance also.
Thank you again Pat, and Robert and I wish you and all your staff good luck, success and a safe New Year!"
William and Maria Letcher - Dearborn, MI
"We both wish to let you know how pleased we are with the mold remediation services recently completed by your firm to our kitchen.
Everyone who came to do their part handled themselves very professionally and were dedicated to the job at hand. The contractors showed up when expected, and all aspects of the job were expeditiously and expertly performed. Denis Jankowski was always available to answer any of our questions, the job proceeded very smoothly under his direction, and he was very pleasant to work with.
We certainly will let others know of our positive experience with your firm. Also, with this letter, we are informing our insurance company, Auto-Owners, that we are very pleased with the outcome.
Thanks once again for the professionalism exhibited in all aspects of this claim."
William and Melissa Wright - Livonia, MI
"I just wanted to drop a quick note to let you know how very pleased we are with your Company and the service that we received. What a relief it was that you were prompt when we needed you and delivered a service that you promised. It made an unpleasant situation less stressful.
I also wanted to mention your professional staff, everyone from your office manager Karen to your assigned extraction and carpet cleaning crew of Keith Ishak, Steve Heilig, Jeff Szelag and Steve Erquhart and of course Joe Bugeia who orchestrated the restoration cleanup.
I have & will continue to spread my praises of SunGlo Restoration Services, Thank you again."
Janice L. Rowely - Detroit, MI
"It is with great pleasure that I write this correspondence. In January of this year, I was out of town for 3 days. When I returned home, I had a collapsed ceiling in my first floor office; a hole in the ceiling and water running down the walls and out of the electrical sockets in my first floor bathroom; and carpet that was so saturated with water on the second floor that it and the padding had to be removed and replaced.
Initially, like any homeowner, I was shocked. I wondered first if my cat was all right. I then ran to the phone book and called the company that had done repairs in my home a years or so prior – the last time I had a ceiling collapse due to a leaking roof. I called SunGlo Restoration because I remembered how pleased I was with their services before.
One hour after I called, I saw trucks pulling into my driveway. Under the direction of Denis Jankowski, several teams of men arrived at my home and immediately assured me that my situation could have been much worse. They set up fans and humidifiers throughout my home. They removed and disposed of what seemed like tons of wet plaster, padding, and other debris. By the time they left, I knew my next move would be the restoration. Several months later, I phone SunGlo again and asked for Denis. With the help of Karen, Denis and the rest of the SunGlo team, in a matter of weeks, the reconstruction of my home was underway.
Today, my home is the absolute favorite place for me, my cat and all of my friends. With the assistance of the team at SunGlo and the additional contractors hired by the company, I have increased the value of my home financially and aesthetically. I will always recommend SunGlo to all of my family and friends.."
Robin and Michael Clowers - Novi, MI
"Michael and I want to thank you and everyone at SunGlo for outstanding job performance following a flood in one of our bathrooms.
It was a real pleasure working with every single SunGlo employee and subcontractor (tile, paint, etc.) assigned to our project. Everyone demonstrated great care for our home, great pride in their job and great respect for us as homeowners.
We are extremely satisfied and would happily, with confidence, recommend SunGlo to our friends!
PS. A special thanks to Karen for her amazing follow-up! We always knew, every step of the way over the last six weeks, what to expect and when to expect it!"
Ann Kloack - Ann Arbor, MI
"I am writing to wish you and your staff of hard workers a safe and blessed holiday season. I especially want to commend the person on the phone who always was so polite and informative when I called or she called me. I always felt reassured that things were going well with our basement project. And, indeed they were.
Every person who came to work here was professional and polite. That speaks very well for SunGlo Services. One thing that we particularly want to mention is the fact that the workers always cleaned up the area for the day when they were finished.
The whole experience was positive. It took a long time but in the end it was certainly worth it. The basement is beautiful!
Thanks again to you and your staff."
Dell Asplund - Riverview, MI
"As you know, life has a way of speedily passing by, with some of us (at eighty one years of age) noticing it much more than others. Since more than five weeks has passed by from the time that I first alerted you by letter (to my concern that the insurance investigation was not proceeding very fast) I deem it proper to write to you for more assistance in quickly resolving this situation, so I can begin the tedious reconstruction work that needs to be done.
I would like to have your approval (and that of the Condominium Board of Directors) to commence work in some of the areas that have already been approved for coverage.
Because SunGlo Restoration Services did an excellent and speedy job in responding to the flooding situation, and undoubtedly kept damages to a minimum, they should be considered for providing the restoration work. They also have shown in their estimates that their work appraisal is fair and complete, and they have adequately answered whatever questions that I raised about the details. I found their management to be capable, helpful, and easy to work with in resolving issues that were discussed.
For these reasons, and the fact that I have confidence in SunGlo, I am asking that SunGlo be designated as the sole source of this reconstruction work on my condominium. Their management has indicated to me that they have the workforce in place so they could start the project next week.
As a condominium owner, that pays a substantial monthly fee to the Association, I hope to have them REPRESENT ME in the quest for true coverage on all of my substantial losses. Since I have not as yet moved into the condo, and have not put in any “upgrades”, I think in all fairness I should have my condo reconstructed so that the damaged property is restored to a “condition as good as that existing prior to the damage” as expressed in Article V, Section 5 of the Crown Pointe of Riverview Condominium Association By-Laws."
Kevin and Susan Striker
"We are writing you this letter in regards to a recent claim we made this past summer. We had significant water damage to our home and after interviewing four different contractors, we chose SunGlo to do our repairs and restoration. We are very please we did, and couldn’t be happier with the results.
Everyone at SunGlo was professional, hardworking and did an excellent job. From the beginning, Pat Norton was very reassuring and easy to work with. He kept us well informed throughout the job and addressed all of our concerns.
Going through an experience like this is extremely stressful, but knowing there was a competent and trustworthy crew doing the repairs, put us at ease. It is refreshing to know there still are companies that stand behind the work they promise. That has been our experience with SunGlo.
From start to finish, SunGlo was exceptional. We would highly recommend them to anyone needing restoration services."
Lenore and Dave Dowling
"I am sorry to have taken so long in getting this letter off to your company. But I wanted you to know that back in August of 07 my house was damage by a rain storm. The wind had ripped out one of the skylights from the roof and the rain was pouring in which also caused water damage. I called the Dearborn Heights Police Department for some names of a company that could board up the roof. SunGlo was one of the names given to me and the first company to return my call. I cannot tell you how pleased I am that I chose your company to do the repairs on my home.
The men who came to board up the hole in my roof were at the house within an hour. I was very pleased with the response time. I believe I received a call from Denis Jankowski that very next morning (it may have been that night). Immediately he got to work on the project of repairs. He had came to the house to inspect the damage and quickly Ishak Boussi and his co workers (I cannot remember all the names of the guys) came with machines and fans and all involved explained how this all was going to work. I needed a lot of work done in my kitchen, and I have to say thanks and let you and them know what a great job they all did. From the guys who boarded up the roof, Ishak, Mark and his team of men who replaced the skylights & roof. Also the other companies that were involved, Van Buren Electric, Andy’s Hardwood Floors, to the painter, the carpenter, all were very professional as well as friendly. All involved arrived when said, and all cleaned up so well that you never knew anyone was here working. SunGlo has a great team of people working for them.
But most of all, I’d like to thank Denis. He coordinated the repairs; one right after the other, and everything just fell in place and came together, one company after the next. He gave me names of people from whom I should expect a call and from what company. He answered all my calls, and when he was at another job, Karen was more than willing to help me with any questions I had.
Denis also worked with my insurance agent which was very helpful to me. I can’t say enough as to what a great job he did. Even though he was not doing the repairs and physical labor himself, he was probably the biggest part of getting them all done by knowing who and when to call each company. He is a great asset to SunGlo."
John and Lucy Stern
"I wanted to let you and your company know that everything went extremely well with the claim that I had at my home with the water damage problem.
SunGlo made this unfortunate circumstance tolerable.
What an efficient and well-run company. All schedules were kept completely and the workers were courteous and were very careful when moving furniture and their drying equipment in the kitchen and family room area.
Things went extremely well and I would recommend your company to anyone that needs these types of services.
AAA made a wise decision when they recommended your company to make these repairs.
Again, thanks and keep up the great work."
Brian F. and Kathryn A. McDonald
"I wanted to let you know that SunGlo had completed the work on our basement and the final inspection was completed with Pat Norton on Tuesday, September 19th. The work by all of the SunGlo people was done in a businesslike and extremely professional manner. We are very pleased with the final outcome. We would be happy to be used as a reference to any Nationwide client that needed the services of SunGlo.
I would like to add one comment that you might consider for future clients. We may be unusual that we have never before mad a Homeowners claim on our policy. We had no prior experience with the process of making a claim; or how the subsequent restoration work would be completed. Technically, the process was carried out with extreme professionalism, but as to the communication of the work during this project; I would have like more contact from both Nationwide and SunGlo. Often it seemed that we were “out of the loop”, although Nationwide and SunGlo knew what was happening. I am certain that this was not intentional, but it was frustrating at best during the process. In a conversation with our Betsey Reich, our Nationwide policy agent, we brought up that no one at any time during the restoration, did we receive any communication from ANYONE as to how things were progressing, did we have any questions or concerns, and finally were we happy with the work; that is until the job was completed and a check was being sent to us for payment of work.
Again, the important thing is that the work is finished; we are very happy and pleased with the end result."
Margaret Jamieson - Novi, MI
"The reason for this letter is to let you know what a great company you and your crew are. As you know, I had a problem with my bedroom carpet and John and Dan tried to fix it but could not so they turned the problem over to you. You had Nelson Carpet Company come out and stretch and lay the carpet correctly. The two men, Church and Carl, knew what they were doing and I really appreciate the nice job that was done. After service on the board for ten years and the last five of those ten as president I have come in contact with many contractors. Applegate has gone through fire, flood and ice damage so that gives you an idea of all the contractors we have had to deal with. I must say your company is one of the few at the top of my list. I hope Applegate continues to use you and your excellent crew."
Don and Sally Rigo
"Our home in Highland Lakes was repaired by your company two weeks ago. We cannot begin to tell you what a wonderful job the three young men did. They were very professional, knowledgeable and took extra care to protect our belongings. We have witnessed how other companies work and believe me yours stands out as one of the best. Thank you for making our home a better place to live.
The man who repaired our carpeting after the walls were fixed also did a great job. Hopefully we won’t need your services again but if we do you will be the first to be called."
Joe Kobus - Lincoln Park, MI
"I wrote to thank you both for your quick and very efficient response to the explosion, fire and smoke damage to my entire home.
I hope you will share this letter and my gratitude with your supervisors, managers, etc. As I am convinced you both did a superior job, as did the cleaning crew, and SunGlo management and coordination of everyone involved in the clean up.
And it should be obvious I would recommend SunGlo highly: and again am most grateful for your excellent response to a real tragedy by AAA’s quick and effective response and can see why I have been a member for over 50 years and recommend AAA to my friends and family."
John Gilker, Repairs to Elizabeth Madar Home - Farmington Hills, MI
"Just a note to let you know that we feel you and your people did a good job on repairing Betsy’s house. I made this same comment to Barrett Donaldson, the State Farm Claim Representative, and to the office of my Agent, Laine Reynolds. If you desire to give a reference to anyone, feel free to use my name.
Kent and Barbora Nickol - West Bloomfield, MI
"We want to thank everyone at SunGlo for the incredibly thorough and professional services you provided to clean up the soot damage in our house. Mark, you were extremely confident and knowledgeable throughout your management of this case. Your follow-through was reassuring and top notch. Your cleaning crew – comprised of Jackie, Debra W., Lori, Pam, Dar and Wanda – is the best! They are friendly, efficient and thorough. They made our house sparkle again. Your carpet and upholstery cleaners, Dan and Issac, are equally as great. They are fast and helpful professionals. It was a huge relief to have SunGlo restore our house. We would recommend your services to anyone."
The El Mckadems - Dearborn, MI
We wanted to thank the company for such a great job they did looking after our property after our kitchen fire. John Norton was the contact and he made the process go by smoothly. Also, the girls that came into the house and cleaned did an awesome job, especially Jackie and Danielle. Keith did a great job cleaning the furniture. Thank you again SunGlo for providing such a professional expertise job.
Words can not express how much I appreciate all that you have done. With my mother in Florida for the winter, I would have been at my wit’s end without you. Denis came in, assessed all and told me not to worry, tell my mom not to come home, you would take care of everything.
Well, he was a man of his word. He spoke with Jennifer, our Insurance Agent, and between Denis, Jennifer and Karen, a great coordinator, my mother’s house was back in great condition when she returned.
Denis, Karen, Jennifer, you are all so appreciated. Also, all workers that came – Kathy, Tamika, Tristan, Darlene, Sheila, Laura, Jalekia, Pam, Rachel, Joe, Dave, Laura, Fred, Jeff, Ryan and Ishak. Also the contract people, Tom Howard, Ray Mandle, Mr. Campell, Till people and plumbers – Tom.
What a great bunch of people you are and courteous. Thank you for Tragedy to Triumph.
I would like to take a moment to tell you how much I appreciated the way you responded to the water damage in my home. The cleanup and the restoration efforts that your company put forth deserve a thank you. Your employees were very courteous and a special thanks to an employee – Ricky!
It was very nice working with you, as you were involved and took the time to help me when needed. Having a working relationship with you – definitely made my life much easier.
I really just want to express my appreciation and again say, “Thank you.”
Mr. and Mrs. Edward Lomaszewski
On Saturday, Dec. 17th, we had the misfortune to have water between our family room and sun room walls.
We called SunGlo, a very good choice. SunGlo sent out two men to handle the mess. They cleaned the roof of snow and ice, mopped the water, and set up large fans and dehumidifiers. In all the four men, Bob, Don, Tom, and John completed the job. We would recommend your company to all our friends.
We also talked to Barb, Pat Norton’s assistant. She gave us advice about the insurance. In all, everyone we came in contact with at SunGlo did a very good job. Thanks to you all.
P.S. Pat, you’re a pretty nice guy yourself.